Human-centric technologies: domestic experience of implementation (part 1)

Relevance. The conditions of the new reality determine the solution of the task of updating not only the essence of economic concepts, but also the trajectories of management activities to preserve the stability and safety of the functioning of business entities. The establishment of a person as a leading subject of economic interactions is of particular interest in changing the paradigm of the personnel management process.
The purpose is conducting an analysis of domestic experience in the introduction of human-centered technologies to determine the options for its application by micro-entities of the economy.
The objectives are to explore the experience of companies using human‒centered technologies in order to develop in the future an author's technology to ensure the stability and safety of ITU operations through the implementation of algorithms embedded in the TST.
Methodology. In the course of the research, an integrated approach has been applied, which allows for a fullfledged / multifactorial study of the object and is a form of manifestation of a systematic approach.
Results. The process of introducing CTT in varying degrees of implementation is presented on the example of large domestic enterprises. The experience of Sberbank PJSC, Gazpromneft PJSC, and Rosatom State Corporation is reviewed. It is shown that each subject is at a different stage of the implementation of TST – from the preparatory stage related to the choice of strategy and training of employees involved in the process of innovation, to the expansion of the scale of technology implementation along the trajectory of "the internal culture of the organization as a basis for including TST in the processes of interactions with customers / consumers of services."
Conclusions. The market players' bet on the introduction of TST is mainly placed on large and financially secure organizations. At the same time, modern authors argue that the ITU is becoming the driver of the economy in the regions to a greater extent. The author has developed an algorithm for introducing CT into ITU practice and will be presented in subsequent publications.

1. Belyaeva T.A., Kozieva I.A. Improving Technologies for Developing Personnel Solutions. Izvestiya Yugo-Zapadnogo gosudarstvennogo universiteta. Seriya: Ekonomika. Sotsiologiya. Menedzhment = Proceedings of the Southwest State University. Series: Economics, Sociology and Management. 2024;14(1):200-209. (In Russ.) https://doi.org/10.21869/2223-1552-2024-14-1-200-209

2. Anderson K., Averbook J., Bravery K., Crainer S., Jesuthasan R., Naresh S., Rohrscheidt von A. Swift M. The humancentric enterprise. Available at: https://thinkers50.com/The-HumanCentric-Enterprise.pdf (accessed 11.11.2024).

3. Ershova I.G., Danyshev R.V., Shugaeva O.V. Human Resource Satisfaction Assessment as a Management Tool for Small and Medium-Sized Businesses. Izvestiya Yugo-Zapadnogo gosudarstvennogo universiteta. Seriya: Ekonomika. Sotsiologiya. Menedzhment = Proceedings of the Southwest State University. Series: Economics, Sociology and Management. 2023;13(5):179‒190. (In Russ.) https://doi.org/10.21869/2223-1552-2023- 13-5-179-190

4. Alexandrova T.V. Digitalization as a modern trend in the development of management of industrial organizations. Vestnik Yuzhno-Ural'skogo gosudarstvennogo universiteta. Seriya: Ekonomika i menedzhment = Bulletin of the South Ural State University. Series: Economics and Management. 2019;13(3):137-144. (In Russ.) https://doi.org/10.14529/em190313. EDN UPXSKN

5. Galimova M.P. Readiness of Russian enterprises for digital transformation: organizational drivers and barriers. Vestnik UGNTU. Nauka, obrazovanie, ekonomika. Seriya: Ekonomika = Bulletin of the USNTU. Science, Education, Economics. Series: Economics. 2019;(1):27-37. (In Russ.) https://doi.org/10.17122/2541-8904-2019-1-27-27-37. EDN VZTLRV

6. Kalyazina E.G. Methodological foundations of digital management. Liderstvo i menedzhment = Leadership and Management. 2023;10(4):1125-1142. (In Russ.) https://doi.org/10.18334/lim.10.4.119562

7. Pashuk N.R., Tuboltseva V.A. The influence of digitalization on managerial decisionmaking. Fundamental'nye issledovaniya = Fundamental Research. 2022;(8):100-107. (In Russ.) https://doi.org/10.17513/fr.43310. EDN NMKBJL

8. Milekhina O.V., Adova I.B. Transformation of the manager model into a competence construct: from theory to design practice. Liderstvo i menedzhment = Leadership and Management. 2021;8(3):291-316. (In Russ.) https://doi.org/10.18334/lim.8.3.112280

9. Rzayeva A.R. Metaverse in human resources management. Ekonomika: vchera, segodnya, zavtra = Economics: Yesterday, Today, Tomorrow. 2022;12(9A):513-519. (In Russ.) https://doi.org/10.34670/AR.2022.21.80.038

10. Sorokin P.S. The problem of «agency» through the prism of a new reality: the state and directions of development. Sotsiologicheskie issledovaniya = Sociological Research. 2023;(3):103-114. (In Russ.) https://doi.org/10.31857/S013216250022927-2

11. Cavazzoni F., Fiorini A., Veronese G. How do we assess how agentic we are? A literature review of existing Instruments to evaluate and measure individuals’ Agency. Social Indicators Research. 2021;(159):1125–1153. https://doi.org/10.1007/s11205-021-02791-8

12. Sorokin P.S., Zykova A.V. «Transforming agency» as a subject of research and development in the XXI century: a review and interpretation of international experience. Monitoring obshchestvennogo mneniya: ekonomicheskie i sotsial'nye peremeny = Monitoring Public Opinion: Economic and Social Changes. 2021;(5):216-241. (In Russ.) https://doi.org/10.14515/ monitoring.2021.5.1858

13. Theofilou B., Curtis M., Shah B. Adding a human-centered approach to business. Accenture Strategy. Available at: https://www.accenture.com/content/dam/accenture/final/a-commigration/r3-3/pdf/pdf-117/accenture-strategy-the-heart-of-the-matter-human-centeredpov.pdf#zoom=40 (accessed 14.11.2024).

14. Bravery K. How relatable organizations are winning hearts and minds in the people age. Mercer. Available at: https://www.mercer.com/insights/people-strategy/future-of-work/thehuman-centric-enterprise/#download/ (accessed 12.11.2024).

15. Hamel G., Zanini M. Humanocracy: how to make a company as flexible, bold and creative as the people inside it. Moscow: Mann, Ivanov i Ferber; 2021. 336 p. (In Russ.)

16. Clement D.S., Clement C.R. It’s All About Work. Organizational Design Inc.; 2013. P. 306.

17. Kvitko R. Human–centricity is the combination of the goals of an employee and a company. RBC. Available at: https://plus.rbc.ru/news/5fd337bd7a8aa93f2d379741?ysclid=m16ojdqml9668247696 (accessed 14. 11.2024).

18. Camp A., Gast A., Goldstein D., Weddle B. Organizational health is (still) the key to long-term performance. McKinsey & Company. Available at: https://www.mckinsey.com/capabilities/ people-and-organizational-performance/our-insights/organizational-health-is-still-thekey-to-long-term-performance#/ (accessed 25.11.2024).

19. The essence of the human-centered vector of activity was revealed in the Savings Bank. MK.RU. Economics. Available at: https://www.mk.ru/economics/2024/07/05/v-sbere-raskrylisut-chelovekocentrichnogo-vektora-deyatelnosti.html?ysclid=lyvg0pzhjf182226091 (accessed 14.11.2024).

20. Stepanova L. Career in Sberbank: who will be hired and what are the opportunities for growth. Sberbank's HR staff revealed the secrets of employment and career building in the company. Available at: https://www.samara.kp.ru/daily/28370/4519737/ (accessed 14.11.2024).

21. Anderson K. Transforming for a human-centric culture. Mercer. Available at: https://иwww.mercer.com/insights/people-strategy/future-of-work/the-human-centric-enterprise/#download (accessed 12.11.2024).

22. Ershova I.G., Danyshev R.V., Shugaeva O.V. Human Resource Satisfaction Assessment as a Management Tool for Small and Medium-Sized Businesses. Izvestiya Yugo-Zapadnogo gosudarstvennogo universiteta. Seriya: Ekonomika. Sotsiologiya. Menedzhment = Proceedings of the Southwest State University. Series: Economics, Sociology and Management. 2023;13(5):179‒190. (In Russ.) https://doi.org/10.21869/2223-1552-2023- 13-5-179-190

23. Sokur A.V., Kolmykova T.S., Mishchenko V.A. Modern Trends and Technologies of Human Resource Management. Izvestiya Yugo-Zapadnogo gosudarstvennogo universiteta. Seriya: Ekonomika. Sotsiologiya. Menedzhment = Proceedings of the Southwest State University. Series: Economics, Sociology and Management. 2023;13(3):191‒202. (In Russ.) https://doi.org/10.21869/2223-1552-2023-13-3-191-202