Conceptual approaches to business process management in healthcare based on the implementation of digital technologies

   Relevance. The relevance of this study is determined by the need to develop scientifically sound approaches to implementing effective business process management based on digital transformation in the Russian healthcare sector. A review of scientific literature from countries with highly developed healthcare systems reveals ideal conditions for digital infrastructure development. When compared with domestic experience, the implementation of these processes faces significant challenges and nuances, creating a gap between theoretical frameworks and their practical application.

   The purpose is develop methodological approaches for assessing the effectiveness of business process management in healthcare based on the implementation of digital technologies.

   Objectives: analyze the theoretical foundations of business process management in healthcare; substantiate methodological approaches to studying the digital transformation of Russian healthcare; conduct a comparative analysis of Russian and international experiences in transforming healthcare systems.

   Methodology. The methodological framework is based on a combination of qualitative and quantitative research methods using comparative analysis, interviews, questionnaires, statistical data analysis, and mixed methods.

   Results. The implementation of digital technologies in business process management in healthcare is analyzed. Universal patterns and specific features of healthcare digitalization have been identified. A comparative analysis of Russian and international experiences in healthcare system transformation has been conducted.

   Conclusion. The developed methodological framework enables a comprehensive study of the implementation of digital technologies in business process management in the Russian healthcare system. The mixed methodology provides quantitative data on the scale of transformation and a qualitative understanding of the barriers to change in the healthcare system. A comparative analysis with Hungary's experience demonstrates the importance of considering national specifics when adapting international practices. The need to develop tools adapted to Russian conditions for assessing the effectiveness of business process management in healthcare has been identified.

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