Omnichannel Approach to Customer Service in the Digital Economy | Kazarenkova | Proceedings of the Southwest State University. Series: Economics. Sociology. Management

Proceedings of the Southwest State University. Series: Economics. Sociology. Management
Izvestiâ Ûgo-Zapadnogo gosudarstvennogo universiteta. Seriâ Èkonomika, sociologiâ, menedžment

ISSN 2223-1552 (Print)

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Proceedings of the Southwest State University. Series: Economics. Sociology. Management

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Kazarenkova N.P., Biktagirova E.V., Ershov N.Yu. Omnichannel Approach to Customer Service in the Digital Economy. Proceedings of the Southwest State University. Series: Economics. Sociology. Management. 2023;13(3):65-75. (In Russ.) https://doi.org/10.21869/2223-1552-2023-13-3-65-75

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ISSN 2223-1552 (Print)

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About the Authors

N. P. Kazarenkova
Southwest State University
Russian Federation

Natalya P. Kazarenkova, Cand. of Sci. (Economics), Associate Professor of the Department of Finance and Credit

50 Let Oktyabrya Str. 94, Kursk 305040

Researcher ID: V-5539-2018

Scopus ID: 56381603400

E. V. Biktagirova
Southwest State University
Russian Federation

Elvira V. Biktagirova, Cand. of Sci. (Economics), Associate Professor of the Department of Finance and Credit

50 Let Oktyabrya Str. 94, Kursk 305040

Researcher ID: Р-1176-2015

Scopus ID: 56381141100

N. Yu. Ershov
Southwest State University
Russian Federation

Nikolai Yu. Ershov, Student of the Department of Finance and Credit

50 Let Oktyabrya Str. 94, Kursk 305040

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